From Hospitality Roots to Brand Leadership
With over 27 years in the hospitality and food & beverage sector, Madan Kishor began his career in luxury hospitality, holding key roles with Capella Hotels & Resorts and The Fullerton Hotels & Resorts. His early experience exposed him to diverse culinary traditions, including Middle‑Eastern and Mediterranean fare Eventually, he advanced through leadership roles such as at Shabestan Restaurant and Pita Tree Kebabs, before taking the helm at Kebabs Faktory as General Manager
Leadership Style: Blending Artistry with Precision
As GM, Kishor champions a philosophy rooted in three core pillars: strategic planning, team empowerment, and customer experience. He believes in leading with the teamfostering creativity, encouraging operational ownership, and setting consistently high
Elevating Mediterranean Dining in Singapore
Under his stewardship, Kebabs Faktory has carved a niche in Singapore’s quick-service sector by offering authentic, customizable Mediterranean kebabs. The menu now spans Mediterranean, Middle-Eastern, Turkish, Mexican, and Indian influences, with vegetarian, keto, vegan, dairy-free, and gluten-free options to suit varied dietary preferences;
Innovation in Growth Strategy
Kishor has driven Kebabs Faktory forward by focusing on innovation across business functions. Major initiatives include:
- Menu innovation with localized seasonal flavors like Sambal, Rendang, and Mala Mayo
- Technology adoption, such as digital ordering and loyalty systems
- Sustainability efforts like moving toward plastic-free packaging and using plant-based alternatives (e.g. jackfruit) .
These measures are meant to enhance both operational agility and customer engagement.
Operational Efficiency & Team Excellence
Madan Kishor emphasizes consistent operational excellence by enforcing standardized recipes, real-time inventory tracking, rigorous quality control, and ongoing staff training. These systems ensure uniformity across all Kebabs Faktory .
Building with Purpose & Social Impact
Beyond profit, Kishor is committed to sustainable practices and community engagement: minimizing waste, sourcing locally, incorporating plant-based dishes, and consistently partnering with local charities and environmental .
Navigating Challenges with Resilience
He acknowledges challenges like maintaining quality across multiple outlets and adapting through COVID‑19. Addressing these involved implementing standardized protocols and strengthening delivery operations to ensure business continuity and team safety .
Vision for Expansion
Madan Kishor has set ambitious growth targets:
- International expansion into markets like Jakarta, Kuala Lumpur, Bangkok, and India
- Franchise models to scale efficiently while preserving standards
- Brand extensions, including possible spices and dip merchandise
- Continued leadership in sustainable innovation within fast-casual dining
Culture & Team-Building Philosophy
He believes a strong team is fueled by empowerment, open communication, ongoing training, and recognition. Encouraging feedback and leading by example are central to his approach to building a high-performance workforce .
Core Leadership Insight
Summing up his advice: “In the kitchen of success, passion is the main ingredient, innovation is the spice, and customer satisfaction is the perfect garnish.” For aspiring hospitality leaders, his guidance is clear: stay passionate, adapt swiftly, and never stop learning ‘
Key Takeaways from Madan Kishor’s Journey
| Theme | Insight |
| Experience-rooted vision | 27+ years in luxury hospitality inform a balanced brand strategy |
| Flavor + Flexibility | Global cuisines and customizable dining meet diverse dietary needs |
| Tech-enabled growth | Digital tools strengthen both experience and efficiency |
| Sustainability matters | Focus on local sourcing, waste reduction, and plant-based innovation |
| Scalable operations | Standardized systems and team development maintain consistency |
| Human-centric leadership | Empowerment, communication, and culture drive performance |
In short, Madan Kishor has transformed Kebabs Faktory into more than a restaurant—it’s a global culinary brand driven by innovation, inclusivity, and sustainable growth. Would you like to explore moresuch as his sustainability initiatives, expansion plans, or leadership in more detail?
